Passionate about improving operational efficiencies and the quality of work life for employees, as well as reducing operational costs, Stephen Buyze has established himself as a master designer, planner, and manager.
With over 30 years of resource planning, process re-engineering, and Workforce Management experience, Stephen’s focus has been on successfully reducing operational costs and improving quality of work life. His expertise has established him as an industry leader, coach, and mentor.
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Increased labor profit year over year from 2011 thru 2016 due to Process Reengineering.
Improved meeting Service Level Agreements from below 63% to over 95% due to Resource Planning for IT Support based on Historical Data Initiatives.
Increased Resource utilization from below 70% to over 80% with reduced Employee turnover.
Employee work life improvement by empowering them to make better decisions resulting in the “Best Places to Work in Maine” 2013 thru 2017.
Stephen Buyze is a student of Demming’s TQM, Covey’s principles of leadership, Hall’s innovation engineering and is certified by PMI as a PMP, HDI as a KCS & CSL, and Autotask Certified Consultant Partner.
He’s walked in the shoes of IT Managed Service Providers and IT Professionals, and now he’s using his expertise to improve Managed Service Provider Companies through expert level resource management and planning.
We teach IT Managed Service Providers how to improve the quality of work-life for their Employees, increase Customer satisfaction, and boost profits, by providing best-in-class Service Delivery improvement online courses, downloadable educational information, and one-on-one instruction.