We are transforming IT support centers from chaos into Zen environments, full of peace and harmony, by training IT Service Managers to write and analyze historical data reports that empower them to improve the Quality of Work-Life for their Employees, increase their Customer’s Satisfaction, and make more money for the Company.
Passionate about improving operational efficiencies and the quality of work life for employees, as well as reducing operational costs, Stephen Buyze has established himself as a master designer, planner, and manager. With over 30 years of capacity planning and process re-engineering experience, Stephen’s focus has been on successfully reducing operational costs and improving quality of work life. His expertise has established him as an industry leader, coach, and mentor.
As an expert trainer, he motivates and teaches teams to implement with outstanding results. Through his innovative and disciplined approaches, he has had more than a 10% positive impact on the bottom line for the companies who employ him and he has effectively built and motivated teams to implement his ideas and maintain operational efficiencies for the company. His superiors praise him as “the best in the business” who can effectively “listen to the Customer, understand their complex business situation, boiled it down to a simple solution plan, convert to a project plan, and implement the solution.”
Over the course of his career, Stephen has demonstrated the mastery of his skill as a project manager and director by consistently developing and executing innovative quality improvement programs resulting in faster response times, improved communication, increased quality of technical training, improved preventive maintenance program, and increased overall quality.
Stephen is a student of Demming’s TQM, Covey’s principles of leadership, Hall’s innovation engineering and is certified by PMI as a PMP, HDI as a KCS & CSL, and Autotask Certified Consultant Partner. He can be reached at SBuyze@resourceplanningforitsupport.expert