Call me thick, but only recently did it dawn on me that we should not be blaming Autotask for our Service Delivery Issues. Autotask is a software company, not an MSP. It is an unreasonable expectation to expect Autotask to understand what the Best Practices are for an MSP.
Guess What? Service Delivery Issues Aren’t Your Fault Either.
And being in this mess is not the MSP’s fault either. As a matter of fact, in an IT Glue webinar back in 2019 Paul Dipple said, and I quote, “There is no Training for MSPs.” We are here to change that!! Andy Kennedy from Cognition360 just a few months ago said, “No PSA comes Pre-Configured for profit,” and we might add, for MSP use.
You can be Unshackled!
Here’s the good news: you can be Unshackled and Find the Freedom from Service Delivery Issues that you are seeking by using the Autotask software.
How awesome would it be to be Free from Service Delivery Issues?
Our World Depends on IT Now More than Ever
But here is the bigger problem: the world depends on IT to get their work done, and Customers are not going to wait patiently for us to resolve our Service Delivery Issues.
What kind of Service Delivery Issues, you ask?
- Techs not knowing what to work on next
- Blocking Sales Personnel from focusing on Sales
- Operational Inefficiencies
- Lack of KPIs
- Lack of Leveraging the information
- And in general, just a Barrier to Growth.
My guess is that without Autotask expertise, you feel trapped. In reality, we depend on our vendors who know the software to teach us how to configure and use it.
They may know how to navigate the software, but they do not have the real-world experience to solve our Service Delivery Issues. For example, this week I sat in on a “Getting the Most out of the Autotask PSA” webinar.
Now, the person hosting the webinar and the two presenters are some of the smartest Autotask people around. There are a few other Autotask Employees that fully understand the software and how MSPs use the software, but these three are at the top of the list.
They know the software and fully understand their Business Cases used in the webinar, but I wonder how much they know about all the other MSP Service Delivery Issues. After all, they live Autotask – not MSP Service Delivery.
This is the Solution to Autotask Service Delivery Woes!
The solution is for someone who has the time and luxury to know the software inside and out, has extensive real-world experience, and is willing to share their knowledge. Someone committed to keeping up with the latest Autotask and Datto RMM major releases, as well as working with MSPs around the world solving real-world Service Delivery issues.
There are a few of us around. Mostly leftovers from the defunded Autotask Certified Consultant Partners program, who keep up with the trade. We know them and each one of us are more than willing to do our part. We provide Webinars, Podcasts, Free Coaching Calls, Speak at Conferences, Books on Amazon, and of course eBooks.
For example, Unshackled: Freedom from Service Delivery Issues.