Stephen Buyze - Owner/CEO
An experienced IT Managed Service Provider Resource Planning Consultant, Stephen D. Buyze is the founder of SDB-Consulting.
Steve’s focus is on improving IT Service Delivery for Managed Service Providers (MSPs). He continually drives to help MSPs achieve notable results which include:
- Better team dynamics and productivity
- Greater quality of Work-Life for Employees
- Improved Customer experience and satisfaction
- Increased bottom-line profits exceeding 10% year after year
His accomplishments have stemmed from a blend of his passions: improving operational efficiencies, deep religious roots, and 35+ years of managing technicians and engineers – the last 8+ years with a highly successful MSP.
Steve’s formal education includes degrees from both Indiana University and Purdue University (talk about having arguments when you are alone in the room), where he was on the National Dean’s list and inducted into the Beta Gamma Beta (Business) and Phi Kappa Phi (Scholarship) honors societies as a Junior.
In addition, Steve has shaped his work ethic, philosophy and self-education mantra from participation in Continuous Improvement (W. Edwards Deming), Sharpening the Saw (Stephen Covey), and Lead Like Jesus (Ken Blanchard).
Steve is Relentless when it comes to the Flawless Execution of Getting to Plan B and The Compound Effect of The Advantage along with The Speed of Trust. He is also Getting Naked (Patrick Lencioni) with Traction on The Goal of building a Million Dollar Consulting Business.
He is inspired by and continuously learning from experts like:
- Tim S. Grove
- James D. Murphy
- John Mullins
- Darren Hardy
- Stephen M. R. Covey
- Patrick Lencioni
- Gino Wickman
- Eliyahu M. Goldratt
- Alan Weiss
Steve brings his extensive education, experience and intuitive abilities to assist IT MSPs with accomplishing their goals of happier Customers, more satisfied (and productive) employees, and increased profit margins.
Combined with his relentless energy and signature sense of humor, Steve has a unique ability to make the highly complex and fast-moving MSP operations simple to understand, as well as boring topics interesting and approachable. This natural talent enables him to help his clients implement common sense solutions and smart strategies that actually work.
Cassidy S - Office Manager & Webmaster
Cassidy has been with us since September 2017 and is my right-hand person when it comes to running the Company. As the business has grown and changed direction, she has hung with me. She has been amazing at keeping up with every turn of events, directions, thoughts as we navigated by our guts, reacted to reading books, and change email marketing software (4 times in a year).
Her day to day responsibilities include being the go-to person for application support and developing/maintaining the website, along with the primary blog article distribution.
Cristina G - Content Manager
Cristina has been with us since February 2018 and has done an amazing job promoting the brand via repurposing blog articles. Having some industry experience, she is the first person to take my crude article drafts and turn them into readable material. She also applies her marketing education to analyzing the analytics and looking for new social media outlets.
Her day to day responsibilities includes editing and repurposing blog articles, scheduling some of our email marketing campaigns, as well as developing/maintaining our presence on other websites including Autotask Forums, Reddit and LinkedIn.
Jennifer F - Autotask Live Report Writer
Jen joined us in March of 2018 and comes to us with Managed Service Provider, Customer Service, and Autotask experience. She is indispensable when it comes to improving the Autotask Live Reports and mock-ups we use to empower IT Managed Service Providers.
Her day to day responsibilities include testing the various Live Reports that have been written either as Content Development or at the request of a Customer
Marketecs was hired in June of 2018 to take the website to the next level, improve our blog article quality and reach, and guide us through our first product launch including driving the email campaign and webinar. They did an awesome job, and the comments on our level of professionalism are numerous, significant, and are the driving force behind our growth.
Kathrine F – Marketing Director (Marketecs CEO)
Besides running the Marketecs company, she lends a hand by providing the final decision on Marketing strategy and process. She is also instrumental in training the staff on marketing techniques and how to use the ever-evolving tools.
Rachel P – SEO editor
Rachel is amazing when it comes to editing articles and Search Engine Optimization. Awareness of the company is growing each month, due to the excellent SEO she is applying to the articles and other marketing materials.
Melanie V – Proofreader
As anyone who knows me can attest, when it comes to English, I seem to have come up with my own language. The drafts are very rough, and while the concepts are great (just ask me), the communication is very poor.
Melanie does an excellent job, setting the riveting content aside, and only focusing on the grammar and spelling. She also uncovers errors in punctuation and sentence structure. She is the biggest reason our articles are given credence, and we are not blown off as a fly by night organization who operates alone. It is a team effort!
Gisele B - Data Generator
Gisele joined us in August of 2018 when we realized presenting or working with an empty database was not very effective. I mean, where would an Analyst be without data – nowhere. Gisele is invaluable to the Company as she generates real-world data in our development environment. Data that is used to demonstrate, test, create, and debug in a real-world situation using our Autotask Database. Managed Service Providers feel taking in 100 Service Requests each week is fast pace, try doing it with imaginary Customers. Kudos to Gisele, she is doing a great job, and the Company depends on her.
Her week to week responsibilities include creating 20-100 tickets or tasks, adding 1-4 time entries for each ticket, and closing as many as she has created.
Duncan D - Autotask Live Report Writer
Duncan joined us in October 2018 when we realized the growth of the company would outpace our (Jen’s) availability. He comes to us with some Autotask experience and in a past life was my right-hand person when it came to running an analyzing reports. Duncan is one of the few people I have met that can see where and why I am going with the data before I get a chance to tell him. He seems to have a sixth sense when it comes to Data Analyst work, and I have found him to be a joy to work with.
His day to day responsibilities include testing the various Live Reports that have been written either as Content Development or at the request of a Customer
Linnea E - Data Generator
Linnea came to us in December 2018 as a Data Generator, keeping our demonstration and testing of the Autotask database full of data. She was quickly promoted to a Live Report from Mock-Up writer and Dashboard builder. She is a joy to work with and embraces the new challenges with a vergency. Her quality is second to none, and someone that we have come to depend on.
Miriam H- Personsal Assistant
Miriam joined us in January 2019 and was a welcome addition to the team as we moved our accounting from Excel to QuickBooks. In addition to Bookkeeping, she filters the primary business email inbox. The filtering of the incoming emails includes deleting the noise, forwarding emails to team members, and tagging the ones that I need to review or respond to. She is also an over-the-top proofreader and continues to monitor and pre-view all aspects of communications for proper use of the English language. All three are tough jobs, and she does them well.
Cathrine - Data Generator
Catherine joined us in September 2019 as our needs for Data Generation grew, and Linnea was taking on more responsibilities. With Catherine’s help we were able to transition the Data Generation position from just creating tickets, to keeping the Technician demonstration dashboard alive and active. She has done a great job and is a welcome asset to the team.
Angelica G. - Data Generator
Angelica as the name implies was a god send when she joined us in October 2019. Our Data Generation needs were growing as we rolled new dashboards. While Catherine laid the groundwork for the new processes, Angelica took them to the next level and is managing the All Open Ticket (Service Coordinator) dashboard. She is doing a great job and shows promise to grow with the Company.
SDB Consulting Mission:
We are transforming IT support centers from chaos into Zen environments, full of peace and harmony, by training IT Managed Service Providers to write and analyze historical data reports that empower them to improve the Quality of Work-Life for their Employees, increase their Customer’s Satisfaction, and make more money for the Company.