Now we’re talking! Finally, a topic we can really sink our teeth into. Let’s jump right in and skip all the rhetoric about how if all we did… Read More »Project Status: Datto’s KPI #8, let’s jump right in!
Nothing lights me up more than talking about Contract Renewals – well, maybe a few things, but this is definitely in the top 10. Why?… Read More »Contract Renewals: Views from Datto KPI#7 and SDB-Consulting
Woohoo! Finally, it seems like we’ve reached a turning point. Maybe it’s all that stimulus money flowing, but we are SO ready to get back… Read More »2 choices: Work from Home or NOT, Jeff/we propose a 3rd option
For the record, RMM and billing processes do not play to SDB-C’s strength. Datto’s #6 KPI: Newly Discovered Devices is all about Consumption Billing and… Read More »Our Commentary on Datto’s #6 KPI: Newly Discovered Devices
We have been living the subject of Resource Utilization (notice the spelling), since Dec 2017. It all started with a Service Manager simply… Read More »Resource Utilisation or Utilization? Datto’s #5 KPI to Watch
This is a great Datto article on escalated tickets, covering why they are important as well as how to track them. However, this brings up the question: What is the best way to escalate a service request? We assure you, assigning the ticket… Read More »Escalating Tickets. Datto’s #4 KPI With Which We are in Sync
First Call Resolution (FCR) seems simple enough. After all, why wouldn‘t any Managed Service Provider worth their salt want… Read More »Datto’s #3 KPI Carries a WARNING
A pessimist would say it will be a year and a half before we are through the horrific Coronavirus Pandemic. An optimist (me) says two weeks. Between the two is the truth. If we… Read More »5 Ideas for IT MSPs on Transitioning to the New Normal
Well, it is only good news, but this is marketing after all, so that is why it is GREAT, AWESOME, STUPENDOUS news. Seriously though, it is so good to hear the Virus is leveling off in Italy,… Read More »Great News: Better times are Coming Soon!
You are not alone. We have sat in your seat, and we feel your pain. Right now, everyone has the cloud of uncertainty hanging over their heads. … Read More »Tackling the Ticket Tidal Wave in the Eye of the Storm