Choose your own adventure...
I am an owner of an IT Managed Service Provider. I am responsible for ensuring profitability and growth from my company. I engaged directly with the Customer, taking the temperature of the relationship, and listen for how we can improve meeting their business needs through technology.
I am responsible for managing the IT Support or Service Delivery Team. This includes meeting or exceeding Customer’s expectations, motivating the team to deliver technical excellent and quality service to the Customer, while improving operational efficiency and bottom-line profit.
I am responsible for finding ways to increase operational efficiency through leveraging the Autotask Professional Services Automation (PSA) software tool. I am also responsible for benchmarking, tracking and reporting progress using Autotask Live Reports. Understanding how to utilize Autotask more would benefit myself, my company, and the personnel I support.