Are your Managed Service Agreement profit margins where they should be, need to be, and where you want them to be?    If not, ask yourself these key questions to help you identify some of the root of the problem:   Do your Techs know when to apply a contract or to remove the default contract on a service request?    Does someone review the Customer’s request prior to, during, and after the engagement to ensure the work being done is within the scope of the Managed …

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