Stephen D Buyze

“Empowering Managed Service Providers to Increase Profit”

Case Study: Cascading Contract Automation increased profits by 18%

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The monthly billing of the first Customer we engaged with was 4% T&M and 96% for the Managed Service Agreements (MSA).   So, I asked the Owner if all the Customers were All-In Managed Service Customers? His reply was “Yes, why?”   “Typically,” I said, “even when all Customers are under a Managed Service Agreement, T&M billing is around 20%.”   We then got right to work to reduce the Tech’s ticket coding burden for billing purposes by asking them to answer one simple question:    “What Type of …

In the week’s article we are discussing the topic of managing newly discovered devices. Read on to learn Datto’s take on the topic, as well as ours.

Our Commentary on Datto’s #6 KPI: Newly Discovered Devices

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  For the record, RMM and billing processes do not play to SDB-C’s strength.   Datto’s #6 KPI: Newly Discovered Devices is all about Consumption Billing and depends on the RMM tool to identify devices under management.  As Autotask Service Delivery experts, we are called on to assist with Consumption Billing configurations which are not quite yet automated. We …