Well, here we are at the end of the KPI parade. Sales Conversions is the last of Datto’s 10 KPIs that every MSP must know, benchmark, track and improve upon. It… Read More »Drum Roll Please! Datto #10 KPI: Sales Conversions
Now we’re talking! Finally, a topic we can really sink our teeth into. Let’s jump right in and skip all the rhetoric about how if all we did… Read More »Project Status: Datto’s KPI #8, let’s jump right in!
Nothing lights me up more than talking about Contract Renewals – well, maybe a few things, but this is definitely in the top 10. Why?… Read More »Contract Renewals: Views from Datto KPI#7 and SDB-Consulting
For the record, RMM and billing processes do not play to SDB-C’s strength. Datto’s #6 KPI: Newly Discovered Devices is all about Consumption Billing and… Read More »Our Commentary on Datto’s #6 KPI: Newly Discovered Devices
We have been living the subject of Resource Utilization (notice the spelling), since Dec 2017. It all started with a Service Manager simply… Read More »Resource Utilisation or Utilization? Datto’s #5 KPI to Watch
This is a great Datto article on escalated tickets, covering why they are important as well as how to track them. However, this brings up the question: What is the best way to escalate a service request? We assure you, assigning the ticket… Read More »Escalating Tickets. Datto’s #4 KPI With Which We are in Sync
What is it worth to a Managed Service Provider to know months in advance that a Customer is thinking of leaving? The answer: $9K + 4% of your annual… Read More »Customer Satisfaction Scores are Datto’s #2 KPI to Watch
Recently, Datto published an “eBook” on their recommended 10 PSA KPIs. The first KPI is Profitability. This is a great topic and one I am… Read More »There’s more to be said about Datto’s 10 PSA KPIs