“What Type of Work did you do?” That is the only question a Tech needs to answer for the Customer’s invoice to be correct. The goal of… Read More »Working with Work Types: What actually works?
The monthly billing of the first Customer we engaged with was 4% T&M and 96% for the Managed Service Agreements (MSA). So, I asked the Owner if all the Customers were All-In Managed Service Customers? His reply was “Yes, why?” … Read More »Case Study: Cascading Contract Automation increased profits by 18%