Stephen D Buyze

“Empowering Managed Service Providers to Increase Profit”

Case Study: Cascading Contract Automation increased profits by 18%

/

The monthly billing of the first Customer we engaged with was 4% T&M and 96% for the Managed Service Agreements (MSA).   So, I asked the Owner if all the Customers were All-In Managed Service Customers? His reply was “Yes, why?”   “Typically,” I said, “even when all Customers are under a Managed Service Agreement, T&M billing is around 20%.”   We then got right to work to reduce the Tech’s ticket coding burden for billing purposes by asking them to answer one simple question:    “What Type of …