Optimized IT Service Delivery: A Blueprint for Success?
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July 30, 2019
How can you tell when your Service Delivery Operation is Optimized? Service Delivery Operations at your IT MSP are Optimized when: Customer’s expectations are met 95% of the time Resource Utilization is greater than 80% Average Time to Incident Completion is under 12 hours Managed Service Agreement support is below 2 Techs per 1000 endpoints That’s great info to know…but just what …
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