Stephen D Buyze

“Empowering Managed Service Providers to Increase Profit”

Resource Planning for MSPs: A Proactive Scheduling Technique


  Do you have enough Techs? Or Too Many?    Even within the same company, the debate rages on –how do you know if you have enough or too many?    Then add the complexity of what we do – Incidents, Service Requests, Projects, Network Administration visits…and the list goes on. The challenge is then quite logarithmic, making it even more exhausting.   …

Project Management for IT Managed Service Providers


Projects are a major liability for a Managed Service Provider.  They have a significant number of labor hours for the MSP, and a significant investment for the Customer.  Therefore, high visibility within the respective organization.  Any sideways motion or delay can cost either party or both significantly more labor hours, huge financial loss, and disappointment.  To add to this the Resources assigned …

it service manager | it project | it project manager

IT Service Managers: How Project Execution can be as Easy as Sipping a Pina Colada


For an IT Service Manager, the execution phase of a Project can be the easiest stage to manage. At times you’ll even feel like you can sit back, put your feet up, and enjoy a Pina Colada — but then reality sets in.   Being a New IT Project Manager (PM), Execution of a Project Sounds Easy…  And it is.  Well, as easy as herding cats – and …

IT service manager | IT project | IT project manager

What Every IT Service Manager Should Know About Project Planning 


“In preparing for battle I have always found that plans are useless, but planning is indispensable.”  – Dwight D. Eisenhower   So now what? Are we useless because we need to plan for projects in addition to everything else we are responsible for as IT Service Managers?   IT Service Managers CAN Catch a Break  Planning a project is actually an area …

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12 Keys to Managing Projects for IT Service Managers


I would like to start this article with a big shout out to Doug Rabold, ITIL, HDI. He gave a great presentation, “12 Step Project Management Program for Non-Project Managers,” at the recent MSP-Ignite Service Manager Peer Group face-to-face meeting.   IT Service Managers Manage a Fair Number of Projects  In essence, Doug took the hundreds of pages of PMBOK Guide – Sixth Edition (2017) (Project Management Institute Body …