“Doctor, Doctor, I can’t breathe!” “Well, I can stop that…Quick, call 911.” “OK, what is the number?” As in the medical industry, Triage is no joke. We depend on… Read More »Help! What do I do? Use a Triage Queue!
Typically, when someone announces that a Critical Ticket has been created, everyone is on high alert until someone has engaged, is working through the remediation process, and… Read More »Prioritizing the Priority of Priorities for the IT Service Manager