Stephen D Buyze

“Empowering Managed Service Providers to Increase Profit”

5 Ideas for IT MSPs on Transitioning to the New Normal


A pessimist would say it will be a year and a half before we are through the horrific Coronavirus Pandemic.  An optimist (me) says two weeks. Between the two is the truth.   If we follow President Trump’s lead, the US will reach the virus apex this week or next. Testing will become so widely available and used that we can open up certain parts of the …

Case Study: Growing a Wildy Successful MSP Project Portfolio


When it comes to managing projects, are these the questions you wrestle with?  When to hire a full-time PM?  How to manage Projects without taking away from supporting Managed Service Agreements?  Do you use the Project module for everything – or can you still manage projects with tickets?  What is a project – and more …

MSP Sales to Sales/Engineering to Project Management Workflow


 At times it feels like the Salesperson shepherding a project opportunity through the sales pipeline gets a lot of beatings… first, by the Customer who has a need and may not realize it, then by the Service Delivery team as the opportunity goes through the Engineering Review process.   All of this happens only for the salesperson …

Project Management for IT Managed Service Providers


Projects are a major liability for a Managed Service Provider.  They have a significant number of labor hours for the MSP, and a significant investment for the Customer.  Therefore, high visibility within the respective organization.  Any sideways motion or delay can cost either party or both significantly more labor hours, huge financial loss, and disappointment.  To add to this the Resources assigned …

it service manager | it project | it project manager

IT Service Managers: How Project Execution can be as Easy as Sipping a Pina Colada


For an IT Service Manager, the execution phase of a Project can be the easiest stage to manage. At times you’ll even feel like you can sit back, put your feet up, and enjoy a Pina Colada — but then reality sets in.   Being a New IT Project Manager (PM), Execution of a Project Sounds Easy…  And it is.  Well, as easy as herding cats – and …

IT service manager | IT project | IT project manager

What Every IT Service Manager Should Know About Project Planning 


“In preparing for battle I have always found that plans are useless, but planning is indispensable.”  – Dwight D. Eisenhower   So now what? Are we useless because we need to plan for projects in addition to everything else we are responsible for as IT Service Managers?   IT Service Managers CAN Catch a Break  Planning a project is actually an area …

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12 Keys to Managing Projects for IT Service Managers


I would like to start this article with a big shout out to Doug Rabold, ITIL, HDI. He gave a great presentation, “12 Step Project Management Program for Non-Project Managers,” at the recent MSP-Ignite Service Manager Peer Group face-to-face meeting.   IT Service Managers Manage a Fair Number of Projects  In essence, Doug took the hundreds of pages of PMBOK Guide – Sixth Edition (2017) (Project Management Institute Body …