“What Type of Work did you do?” That is the only question a Tech needs to answer for the Customer’s invoice to be correct. The goal of… Read More »Working with Work Types: What actually works?
Nothing is more frustrating than having a smooth-running MSP business, only to find out that 18% of your work could have been billable. It is not your fault. As one Customer… Read More »How Autotask Contract Automation is like printing $$$