So, we talked you into expanding the list of priorities to account for the 11 different types of Customer requests we deal with, claiming that each needs a separate SOP… Read More »11 Workflow SOPs Every Service Coordinator Manages
Recently, Datto published an “eBook” on their recommended 10 PSA KPIs. The first KPI is Profitability. This is a great topic and one I am… Read More »There’s more to be said about Datto’s 10 PSA KPIs
Last week’s article was all about notifications and properly communicating with the Customer. If you have felt like 12 notifications per request is a lot of work, then don’t shoot the messenger,… Read More »Automation vs. Picking Up the Phone: Which Do You Choose?